Frequently asked questions

SocialGuap is a marketplace that connects creators and brands with clippers — editors who turn streams, podcasts, and long-form videos into short clips for TikTok, YouTube Shorts, Instagram Reels, and X. Buyers post campaigns or hire directly; clippers pitch, deliver, and get paid per verified view or per completed order.

Every payment runs through the platform: campaign pots are funded up front, direct orders sit in escrow until the work is approved, and payouts go out through Stripe. Discovery, messaging, ordering, and dispute handling all happen in one place.

Three ways. Pay-per-view campaigns: pitch a live campaign, get accepted, submit your clip links, and earn from the funded pot at the posted rate per 1,000 verified views. Per-link base pay: campaigns also pay a fixed amount for each verified link — at least $0.50 — so the editing work itself is paid, not only the views. Direct orders: creators and brands hire you for commissioned work at a negotiated price, paid into escrow before you start.

Earnings appear on your dashboard as views verify and transfer to your connected Stripe account automatically.

A creator or brand funds a pot (minimum $25) and sets two numbers: a rate per 1,000 verified views and a per-link base payment. Clippers pitch, the owner accepts the pitches they like, and accepted clippers submit clip URLs. Each verified link earns its base payment, and views accrue against the pot at the posted rate until the pot runs out or the deadline passes.

Some campaigns set a minimum view threshold: below it a clip earns no view money, but once your clip crosses it, it pays on every view from the first — not just the excess. How many links you can submit per campaign depends on your plan: 10 on Starter, 25 on Pro, 50 on Elite.

A funded pot is committed for 90 days — the owner can't pull money out from under clips that are still earning. Closing a campaign only stops new submissions; clips already in keep earning.

Only clippers subscribe. Creators and brands never pay a subscription — posting campaigns and hiring is free. Charging the seller side keeps spam accounts and pitch-flooding agencies out of buyers' inboxes.

Clipper plans: Starter $12.95/month (1 pitch card per day), Pro $29.95/month (5 per day, unused cards bank up to 15, campaign access 12 hours before Starter), and Elite $79.95/month (10 per day banking up to 30, instant access to new campaigns, a lower 10% platform fee, 3-day payouts, and priority view verification). A one-time pitch pack adds 10 credits for $50. Billing runs through Stripe and you can cancel any time — access continues to the end of the paid period.

On direct orders the platform keeps 15% of the order price — 10% if the seller is on Elite — and the seller receives the rest. The buyer pays exactly the agreed price; the fee comes out of the seller's side and is locked in when the offer is accepted, so a later plan change never reprices an existing order.

Campaign funding works the other way around: the fee is added on top. A buyer funding a $500 pot pays $575, and the full $500 is available for clipper payouts. Minimum order and minimum pot are both $25. All prices are in USD.

Every submitted clip is tracked automatically. YouTube counts come from the official YouTube Data API — a source that can't be gamed by editing a page. Readings the system can't trust automatically go to an admin verification queue and don't pay until a human confirms them; Elite clippers' clips sort to the front of that queue.

Every reading passes fraud checks: a count that drops, or jumps implausibly since the last check, flags the clip for review and pauses earning until an admin clears it. Two things never happen — your recorded view count is never lowered, and money you've already earned is never taken back.

Direct orders start in messages: agree on scope and price (minimum $25), the seller sends an offer, and on acceptance the buyer pays the full price up front through Stripe Checkout. The money sits in escrow — with neither side — while the work is delivered.

The seller delivers clip links through the order page. The buyer then approves, requests a revision (up to two), or reports a problem. If the buyer does nothing for 72 hours after delivery, the order auto-approves, so a silent buyer can't strand a finished job.

Payouts go through Stripe Connect. Before accepting work you complete Stripe's Express onboarding, which handles identity and tax — SocialGuap never sees your banking details.

Order payouts release 7 days after the order completes (3 days on Elite); the hold covers disputes and chargebacks. Pay-per-view campaign earnings transfer automatically 3 days after they accrue. Once transferred, money lands on Stripe's normal payout schedule for your bank.

A buyer can report a problem on an active, delivered, or recently completed order (within the payout hold). Reporting freezes the payout while support reviews the order and the delivery evidence, then resolves it with either a full refund to the buyer or a release of funds to the seller.

If an order runs more than 3 days past its deadline, the buyer can cancel it for a full refund. Card chargebacks are contested with delivery evidence — clip URLs, timestamps, approval logs — and if a payment is reversed after a seller was paid, the transfer can be reversed or offset against future earnings.

Emails, phone numbers, and social handles are automatically masked in messages (links to public portfolio and social pages still work). Taking a deal that started on SocialGuap off the platform is against the Terms of Service and grounds for account termination.

The rule exists because the protections only work on-platform: escrow, dispute resolution, verified reviews, and leaderboard and level credit all apply to on-platform orders only. Off the platform, both sides lose them.

Set a budget (the pot), a rate per 1,000 verified views, and the per-link base pay, then fund it at checkout. You are charged the budget plus a 15% platform fee on top — so 100% of your budget goes to clippers, and the fee is never quietly deducted from what you promised them.

The campaign goes live once payment is confirmed. The pot is committed for 90 days; closing early stops new submissions, but accepted clips keep earning. After the lock you can reclaim whatever the pot did not spend. Mid-campaign you can raise your rates to attract more clippers — never lower them.

Reviews are double-blind. After an order completes, both the buyer and the seller can leave a 1–5 star review with text. Neither review is published until both sides have submitted — or a 14-day window closes — so nobody can read the other side before writing their own, and nobody can retaliate.

Published reviews appear on public profiles with the reviewer's name, and review text passes through the same contact-info masking as messages.